SHIPPING & RETURNS

SHIPPING

GENERAL SHIPPING POLICY


Meta Haus ("we" and "us") is the operator of (https://www.metahaus.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.




SHIPPING COSTS


Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.




DELIVERY TERMS/ TRANSIT TIMES


Transit Time Domestically ( US SHIPPING ONLY) Currently, Meta Haus is only able to ship within the United States due to our current shipping budget/rates. In general, we ship orders out between 1 - 3 business days and domestic shipments are in transit for 2 - 7 days




CHANGE DELIVERY ADDRESS


For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact us directly at metahausco@gmail.com or through the contact section of our website to let us know! If the delivery address change is not submitted within 24 hrs, you run the risk of us shipping out before the change can be made. Meta Haus is not responsible for any lost items or orders in this case.




P.O. BOX / MILITARY ADDRESS


P.O. Box Shipping Meta Haus will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. Military Address Shipping We are able to ship to military addresses within the United States only, using USPS. We are unable to offer this service using courier services.




OUT OF STOCK ITEMS


If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.




DELIVERY TIME EXCEEDED


If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
metahausco@gmail.com




TRACKING INFORMATION


Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you did not receive a tracking number notification, please contact us directly at metahausco@gmail.com




LOST OR DAMAGED PACKAGE IN TRANSIT


We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service at MetaHausCo@gmail.com




DUTIES AND TAXES


Sales tax has already been applied to the price of the goods as displayed on the website Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country




INSURANCE


Parcels are insured for loss and damage up to the value as stated by the courier.





RETURNS

RETURNS DUE TO CHANGE OF MIND


Meta Haus does not currently accept returns due to change of mind or simply not liking an item once it has arrived. We are a small, hand made, business and do not posess the resources required to offer this service at this time. However, if you are not completely satisfied with an item, we will gladly take your feedback and will often offer discounts on future orders. If you purchase a candle and find that you don’t enjoy the scent as much as you had hoped please let us know. We recommend buying our smaller sized candles “Morsels” if you aren't sure about a specific scent before buying our full-sized candles. "Morsels" are specifically designed to act as “samples” for this purpose.




DAMAGED GOODS RETURNS


If your order arrives damaged in any way, please document the damage - including a photograph of the damaged item and send it to us at Metahausco@gmail.com and we will gladly replace or refund the item promptly. These returns must be submitted within a 30 day window of the time that the order was marked ‘Delivered’ by the respective courier service. This ensures that we may track and contact the appropriate shipping party for insurance purposes.




CANCELLATIONS


8. Cancellations If you change your mind before you have received your order, we are not able to accept cancellations at any time after the order has been dispatched. Items can be dispached as quickly as a few hours or as many as 1 - 3 business days, depending on our current shipping schedules. If an order has already been dispatched, please refer to our refund policy.




GENERAL RETURN POLICY


Meta Haus is currently only able to offer returns for the following circumstances: - Damaged goods upon arrival ( should the purchaser choose a refund rather than a replacement ) - Mistaken order on the part of Meta Haus




EXCHANGES


Meta Haus currently offers exchanges only for apparel sizes. Should your apparel arrive and not fit properly, the customer is responsible for paying shipping the item back to Meta Haus, as well as the shipping for the Exchanged size. Apparel must be returned with all labels intact and without having been washed/damaged/stained/worn in any way. We do not offer exchanges on other products such as candles/enamel pins/prints/ incense





HAUS POLICY
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We are a handcrafted, small business out of Durham, NC
email: MetaHausCo@gmail.com
phone: 919-491-6862

© 2019 Meta Haus LLC